Look for a service provider that offers a single user interface (and single admin interface) for both data/internet and voice, no matter the type of desktop or mobile device used. The goal of UC is to make businesses more productive, but if users can’t figure out how to make it work, those productivity gains won’t happen. Make sure the provider offers a single point of contact for all locations to facilitate troubleshooting and ensure the provider always has the bigger picture. The combination of a private, secure, nationwide network infrastructure - including the last mile - and mobile access is key. Multiple locations often require a mix of UC solutions - a perfect scenario for cloud-based UCaaS, because services can be rolled out on a location-by-location basis. UC isn’t truly unified unless it supports all of a business’s physical locations and remote workers. There’s also no need to divert costly IT engineers from revenue-generating activities because all maintenance, updates, adds and changes are handled in the cloud by the service provider.Ĭan the Provider Support Remote Locations? There’s no need to deploy a physical solution for peak utilization, only to have cards go unused when demand goes down. Plus, it’s easier, quicker and less expensive to scale up and down as business needs dictate.

A cloud-based UC service is easier to maintain. Here are five things businesses should look for in a UC provider to help ensure the potential of UC is fully realized.įor many businesses, UC works best when it’s provided as a service (UCaaS) instead of a premise-based solution. Not all approaches to UC are equal, and neither are all UC providers. The most successful implementations of UC are hosted, cloud-based, mobile and run over an easy-to-manage, advanced voice platform that is scalable and has the ability to integrate enterprise applications. Unified communications (UC) helps businesses of all types and sizes improve their collaboration and productivity while removing the hassles and reducing the costs associated with managing voice and data communications.

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